1. Order Processing: a. Orders are typically processed within 2 business days of receiving payment. b. Processing times may vary during peak seasons or promotional periods.
2. Shipping Methods: a. We offer standard and expedited shipping options. b. Shipping costs are calculated based on the weight of the order and the selected shipping method.
3. Shipping Times: a. Standard Shipping: 7 to 14 business days. Shipping times are estimates and may vary due to external factors beyond our control.
4. International Shipping: a. We don’t offer international shipping.
5. Order Tracking: a. Customers will receive a shipping confirmation email with tracking information once the order has been dispatched. b. Tracking information allows customers to monitor the status and location of their shipment.
6. Undeliverable Packages: a. In the event of an undeliverable package due to incorrect address information provided by the customer, the customer will be responsible for additional shipping fees.
7. Lost or Stolen Packages: a. FanFit is not responsible for lost or stolen packages once they have been marked as delivered by the carrier.
8. Shipping Address: a. Customers are responsible for providing accurate and complete shipping addresses. FanFit is not liable for misdelivery due to inaccurate information.
9. Contact Information: If you have any questions or concerns regarding our Shipping and Delivery Policy, please contact our customer service at info@thefanfit.com.