1. Cancellation Policy: Customers may cancel their order within 24 hours of purchase by contacting our customer service at info@thefanfit.com. Once an order has been processed and shipped, it cannot be cancelled.
2. Refund Policy: a. Eligibility: To be eligible for a refund, you need to cancel the order before shipping.
b. Refund Process: Refunds will be processed within 14 days of order cancellation. The refund will be issued to the original payment method.
c. Return Shipping: Customers are responsible for return shipping costs.
3. Defective or Damaged Items: a. Inspection: Please inspect your order upon receipt. If you receive a defective or damaged item, contact our customer service within 24 hours of delivery.
b. Replacement or Refund: We will either replace the defective/damaged item or issue a refund, based on your preference.
4. Exchange Policy: We do not offer direct exchanges.
5. Contact Information: If you have any questions or concerns regarding our Cancellation and Refund Policy, please contact our customer service at info@thefanfit.com.